Eligibility for Returns

Products purchased on the Shuglam website may be returned under specific conditions. To be eligible:

Items must be unused and in original condition with packaging, tags, and accessories intact.

Return requests must be submitted within 14 days of receiving the product.

Items that are worn, altered, or damaged due to misuse cannot be accepted.

These conditions ensure returns are processed efficiently and fairly for all customers.

Initiating a Return

To start a return, contact [email protected] with your order number, product details, and reason for return. Our team will provide instructions for safely sending the product back. Following these instructions cautiously is important to avoid delays or issues with your return.

Return Shipping

Customers are responsible for arranging return shipping unless otherwise instructed. We recommend using a tracked shipping method to ensure the product reaches us safely. Shuglam is not liable for items lost or damaged during transit. All products must be returned in a manner that protects them from damage.

Refund Process

Once the returned item is received and checked for eligibility, we will process the refund. Refunds are typically issued using the same payment method used for the original purchase. Processing may take up to seven business days after the item is received. Refunds cover the product price and, where applicable, any legally required shipping adjustments.

Exchanges

Shuglam handles exchanges as a return followed by a new purchase. If you want a different size or style, return the original product first and place a new order after return approval. This ensures accurate inventory management and clear processing for both parties.

Defective or Damaged Items

If you receive a defective or damaged product, contact [email protected] immediately with photos and details. We will review the claim and, if confirmed, provide instructions for a replacement or refund. This process helps maintain quality and reduces inconvenience for customers.

Personal Data and Returns

Processing returns and refunds may require handling your personal information, including order and contact details. Shuglam manages this data in compliance with the PDPO, and information is used only for return processing, refund issuance, and improving our services.

Contact Information

For questions, assistance, or clarification about returns and refunds, reach out to [email protected]. Our team is available to guide you through the process, ensuring your experience is clear, practical, and reliable.