Website Use

Shuglam provides the website for personal, non-commercial use. You agree not to misuse the website, including:

Attempting unauthorized access to accounts or restricted sections

Interfering with website functionality or security

Using content in ways that violate intellectual property or local laws

You may browse products, place orders, and access content in accordance with these terms.

Product Information

We strive to display accurate product details, images, and pricing. However, product descriptions, availability, and prices may change without notice. Minor variations in color, material, or design can occur due to display differences or production updates. Customers are responsible for reviewing product details before purchasing.

Orders and Delivery

Orders can be placed directly on our website. Confirmation emails are sent after submission. Shuglam aims to deliver products within stated timelines but cannot guarantee exact delivery times. Delays due to external factors, including shipping or supply issues, are outside our control. Customers are responsible for providing accurate delivery details to avoid delays.

Payment and Charges

All payments must be completed using the available methods at checkout. Prices include applicable taxes unless otherwise specified. Customers must provide accurate payment information. Issues related to payment processing should be addressed with the payment provider.

Returns and Refunds

Shuglam’s separate Return and Refund Policy governs product returns. Customers should review this policy to understand eligibility, timelines, and procedures before purchasing.

Intellectual Property

All website content, including images, text, logos, and designs, is owned by Shuglam or its partners. You may not reproduce, modify, distribute, or create derivative works without permission. Personal use, such as viewing and sharing products for non-commercial purposes, is allowed.

Privacy and Data

We collect and use personal data according to the PDPO and our Privacy Policy. By using the website, you consent to the collection and processing of personal information for order fulfillment, communication, and website improvement purposes.

Limitation of Liability

Shuglam is not responsible for indirect, incidental, or consequential damages arising from website use, product handling, or order delays. This includes loss, inconvenience, or dissatisfaction caused by technical issues or product variations.

Changes to Terms

We may update these terms at any time. Updated terms will be posted on the website. Continued use of the website after changes constitutes acceptance of the new terms.

Governing Law

These terms are governed by the laws of Hong Kong. Any disputes will be subject to the jurisdiction of Hong Kong courts.

Contact Us

Questions about these Terms and Conditions can be directed to [email protected]. We are available to clarify, assist, and resolve concerns regarding the website, orders, or policies.